Chatwoot
chatwoot.comAI-powered, open-source customer support platform. Self-host or cloud.
Communicationcustomer-supportopen-sourceomnichannellive-chatself-hostedai-assistanthelpdesk
About
Chatwoot is an open-source, AI-powered customer support platform that lets businesses manage customer conversations across live chat, email, WhatsApp, Instagram, Facebook, and other channels from a single dashboard. It includes a built-in AI assistant called Captain that helps agents respond faster, suggests answers, and provides automated translations. The platform can be self-hosted for full data ownership or used via a managed cloud offering, and is positioned as an alternative to Intercom, Zendesk, and Freshdesk.
Problem
Customer support teams struggle to manage conversations across multiple channels (email, chat, social media) without a unified, privacy-respecting platform.
For
businesses and customer support teams of all sizes
How it works
Chatwoot aggregates all customer conversations from multiple channels into one dashboard, with an AI agent (Captain) that automates responses, suggests replies, and translates messages for agents.
Business model
freemium
Status
launched
Company
Chatwoot