Decagon
decagon.aiBuild, optimize, and scale AI agents that treat every customer like the only one.
AI Toolscustomer-supportconversational-aiai-agentsenterprisechatbotvoice-aicustomer-experience
About
Decagon is an enterprise AI platform that builds, deploys, and scales conversational AI agents for customer support across voice, chat, and email channels. It uses natural-language Agent Operating Procedures (AOPs) to define workflows without complex configuration languages, enabling rapid iteration without engineering sprints. The platform provides analytics, observability, and testing tools to continuously improve agent performance.
Problem
Enterprises struggle to provide personalized, consistent customer support at scale without high costs and heavy engineering overhead.
For
Enterprise customer experience and CX operations teams
How it works
Teams define agent workflows in natural language via AOPs, then deploy omnichannel AI agents across voice, chat, and email with built-in testing, observability, and analytics.
Business model
unknown
Status
launched
Company
Decagon