Front
front.comCustomer service platform — powered by AI, designed for humans
Communicationcustomer-serviceshared-inboxai-automationcx-platformhelp-deskintegrationsteam-collaboration
About
Front is a customer experience platform that centralizes client communications across email, chat, SMS, and more into a shared inbox with cross-team visibility. It combines AI-powered automation, workflow orchestration, and analytics to handle complex, multi-department customer operations. The platform also integrates with tools like Salesforce, HubSpot, Jira, and Asana to keep context and records synchronized across systems.
Problem
Customer service teams lose context and drop the ball when handling complex, cross-departmental requests spread across multiple disconnected tools and channels.
For
Customer service and operations teams at mid-to-large businesses handling complex, high-volume customer requests
How it works
Front unifies all customer communication channels into a shared inbox with AI that automates responses, routes inquiries, and pulls real-time context from connected CRMs and backend systems.
Business model
subscription
Status
launched
Company
Front