Gladly
gladly.comThe only AI built for LTV
AI Toolscustomer-experiencecx-platformai-supportomnichannelcustomer-serviceltvsupport-automation
About
Gladly is a customer experience AI platform purpose-built for brands that want to grow loyalty, retention, and lifetime value. It combines automated AI-driven support with human agent collaboration across voice, chat, SMS, email, and social channels. Unlike deflection-focused bots, Gladly centers the customer relationship and maintains a lifelong conversation history across every touchpoint.
Problem
Traditional support tools prioritize deflection over relationships, making it hard to deliver personalized, efficient service that builds long-term customer loyalty.
For
Customer experience and support teams at consumer brands
How it works
Gladly uses AI to automatically resolve customer conversations or hand off to human agents, maintaining a unified cross-channel conversation history and allowing business users to configure behavior in plain English.
Business model
unknown
Status
launched
Company
Gladly