Gorgias
Conversations that drive revenue, not just resolutions.
Gorgias is a conversational AI platform built specifically for ecommerce brands, combining an AI agent with a helpdesk to automate customer support and drive sales. It integrates natively with Shopify and connects to 300+ tools including Klaviyo, Recharge, and Yotpo, managing email, chat, SMS, and social channels in one inbox. The platform allows support teams to cancel orders, apply discounts, and upsell directly within conversations while tracking revenue attribution.
An AI agent pre-trained on over 1 billion conversations automates up to 60% of support tickets, escalates to human agents when needed, and enables in-conversation actions like order management and upselling across email, chat, SMS, and social channels.
Ecommerce brands and their customer support teams
Background.
- Status
- launched
- Business model
- subscription
- Company
- Gorgias
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