Latchel
latchel.comThe First Fully Customizable Troubleshooting AI for Growing Property Managers
Ops & Infraproperty-managementmaintenanceai-troubleshootingreal-estateresident-experiencework-ordersproptech
About
Latchel is a property management maintenance software that combines AI-powered troubleshooting with 24/7 human experts to resolve resident maintenance requests without unnecessary dispatching. It guides residents through step-by-step fixes, equips technicians with upfront information like photos and transcripts, and allows property managers to customize rules and workflows. The platform also offers ancillary resident amenities such as renter's insurance, pest control, air filter delivery, and rewards programs.
Problem
Property managers waste time and money on unnecessary maintenance dispatches, after-hours emergencies, and repeat technician visits due to poor intake and triage processes.
For
Property managers and property management companies
How it works
Latchel's AI guides residents through troubleshooting steps to resolve issues at intake, escalating to 24/7 human experts when needed, while providing technicians with full context before dispatch.
Business model
subscription
Status
launched
Company
Latchel