Loop Returns
The operations platform built for retention

Loop Returns is an eCommerce operations platform designed for Shopify and other online retailers to manage returns, exchanges, order editing, tracking, and checkout experiences. It helps brands retain revenue through exchange-first flows, reduce support volume with proactive tracking, and automate operational decisions. The platform serves over 5,000 brands and integrates natively with Shopify as well as other platforms through custom implementations.
Loop integrates directly with Shopify (or other platforms via custom setup) to automate returns, exchanges, tracking, order editing, and checkout coverage, routing customers toward exchanges and reducing manual support.
eCommerce brands and Shopify merchants
Background.
- Status
- launched
- Business model
- subscription
- Company
- Loop Returns
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