Nextiva
nextiva.comThe complete customer experience platform to win every conversation.
Communicationcontact-centerai-agentunified-communicationsbusiness-phonecustomer-experiencecrm-integrationai-receptionist
About
Nextiva is an AI-powered customer experience management platform that unifies voice, video, chat, email, and SMS into a single interface for businesses. It features XBert, an agentic AI that autonomously handles customer conversations, appointment scheduling, FAQ resolution, and intelligent routing to human agents. The platform integrates with CRMs, helpdesks, and productivity tools to provide full visibility into customer interactions and satisfaction metrics.
Problem
Businesses waste time on repetitive customer communication tasks and lack a unified view of customer interactions across channels.
For
Businesses of any size from startups to enterprises managing customer communications
How it works
The NEXT platform consolidates all communication channels and uses the XBert AI agent to autonomously handle calls, texts, chats, and emails while integrating with existing CRM and helpdesk tools for seamless workflows.
Business model
subscription
Status
launched
Company
Nextiva