Solidroad
solidroad.comAI Optimization for Human and AI Agents
AI Toolsquality-assurancecustomer-experienceai-coachingcontact-centeragent-trainingconversation-intelligencecx-automation
About
Solidroad is an automated quality management platform that reviews 100% of customer interactions across phone, chat, video, and email, then generates AI-powered coaching and training for both human and AI agents. It unifies QA and training into a single optimization layer to improve consistency, speed, and customer satisfaction. The platform is enterprise-ready with SOC 2 and ISO 27001 certifications and integrates with existing CX tech stacks.
Problem
CX teams struggle to review all customer interactions and consistently coach agents at scale, leading to uneven quality and slow performance improvement.
For
Customer experience teams managing human and AI support, sales, or customer success agents
How it works
Solidroad automatically reviews every customer interaction, scores agent performance, and generates personalized AI-simulated training sessions to coach agents based on real customer scenarios.
Business model
unknown
Status
launched
Company
Solidroad