Cloud Humans
cloudhumans.comThe only customer service AI that scales and pays for itself
AI Toolscustomer-supportai-agentomnichannelwhatsapphelpdeskchatbotautomation
About
Cloud Humans is a Brazilian AI-powered customer service platform combining ClaudIA, an AI agent that autonomously resolves up to 85–90% of support tickets, with CloudChat, an omnichannel platform supporting WhatsApp, Instagram, chat, and email. It targets companies looking to reduce human support volume and costs while maintaining high response accuracy. The platform is designed for real-time conversations rather than traditional ticket-and-SLA helpdesk workflows.
Problem
Companies struggle with high customer support costs and slow response times using legacy helpdesk tools built for tickets and SLAs rather than real-time conversations.
For
Digital-first businesses and e-commerce companies seeking to scale customer support with AI
How it works
An AI agent (ClaudIA) automatically resolves the majority of inbound support conversations across WhatsApp, Instagram, chat, and email, escalating the rest to human agents via the CloudChat omnichannel platform.
Business model
subscription
Status
launched
Company
Cloud Humans