Zendesk
zendesk.comMove beyond deflection. Deliver real resolutions.
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About
Zendesk is an AI-powered customer service platform that deploys self-improving AI agents to resolve customer issues end-to-end across every channel. It combines AI automation with human agent workflows to handle high volumes of support requests without adding headcount. The platform serves businesses of all sizes, from startups to enterprises, and includes tools for employee service management and contact center operations.
Problem
Customer service teams struggle to handle high volumes of support requests efficiently without scaling headcount
For
Customer service teams and businesses of all sizes seeking to automate support operations
How it works
AI agents learn from every customer interaction via a Resolution Learning Loop, continuously improving their ability to resolve issues autonomously across voice and digital channels
Business model
subscription
Status
launched
Company
Zendesk