Zendesk
Move beyond deflection. Deliver real resolutions.
Zendesk is an AI-powered customer service platform that deploys self-improving AI agents to resolve customer issues end-to-end across every channel. It combines AI automation with human agent workflows to handle high volumes of support requests without adding headcount. The platform serves businesses of all sizes, from startups to enterprises, and includes tools for employee service management and contact center operations.
AI agents learn from every customer interaction via a Resolution Learning Loop, continuously improving their ability to resolve issues autonomously across voice and digital channels
Customer service teams and businesses of all sizes seeking to automate support operations
Background.
- Status
- launched
- Business model
- subscription
- Company
- Zendesk
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