Freshdesk
freshworks.comAI-powered platform for modern customer service
AI Toolscustomer-supporthelp-deskai-agentsticketingchatbotautomationsaas
About
Freshdesk is an AI-powered customer service platform by Freshworks that helps support teams manage tickets, automate responses, and improve agent productivity. It includes Freddy AI, a suite of AI agents, copilot tools, and analytics designed to resolve customer queries, assist agents in real time, and surface actionable insights for support leaders. The platform integrates with tools like Shopify, Stripe, and PayPal and is used by over 74,000 companies worldwide.
Problem
Support teams struggle to efficiently manage high volumes of customer inquiries while maintaining quality and agent productivity.
For
Customer service teams and support leaders at businesses of all sizes
How it works
Freshdesk combines an AI-powered ticketing workspace with Freddy AI agents that auto-resolve queries, a copilot that assists agents with replies and summaries, and an insights engine that surfaces trends and alerts for support leaders.
Business model
freemium
Status
launched
Company
Freshworks