Duckie
duckie.aiAI support agents that resolve tickets end to end
AI Toolscustomer-supportai-agentsticket-automationhelpdeskzendeskknowledge-basesaas
About
Duckie is an AI-powered customer support platform that autonomously handles customer tickets by learning from a company's knowledge base and existing documentation. It integrates with tools like Zendesk, Intercom, Slack, and Jira to respond to customers, take actions, and escalate complex issues to humans. The platform tracks performance metrics and claims to resolve up to 87% of tickets without human intervention.
Problem
Support teams struggle to handle high ticket volumes efficiently while maintaining response quality and keeping costs low.
For
Customer support teams at companies wanting to scale support without adding headcount
How it works
Duckie connects to existing support channels and knowledge bases, then uses AI agents to search documentation, follow runbooks, and automatically respond to or escalate customer tickets.
Business model
subscription
Status
launched
Company
Duckie