Kayako
kayako.comScale Support. Not Headcount.
AI Toolscustomer-supporthelp-deskai-agentticket-automationcsatzendesk-integrationsaas
About
Kayako is an AI-first customer support platform featuring an AI agent called Kay that integrates with existing help desks like Zendesk, Freshdesk, and Intercom to automatically triage, draft replies, and resolve support tickets. The platform is deployed with a white-glove implementation team that trains the AI on a company's own tickets, tone, and products before going live. Kayako promises measurable outcomes including reduced ticket backlog, improved CSAT scores, and lower cost per ticket through a phased rollout approach.
Problem
Support operations face rising costs and talent drain as ticket volumes grow, and most AI deployments fail to deliver results without proper setup and training.
For
Customer support leaders and teams at mid-to-large companies using existing help desk platforms
How it works
Kay, the AI support agent, sits on top of existing help desks, gets trained on the company's own tickets and tone, and resolves tickets automatically through a phased triage-then-answers-then-autonomous-resolution rollout managed by Kayako's implementation team.
Business model
subscription
Status
launched
Company
Kayako