Open
open.cxAutomate 77% of customer support with AI agents
AI Toolscustomer-supportai-agentsautomationhelpdeskomnichannelenterprisevoice
About
Open is a unified AI customer support platform that automates customer interactions across chat, email, voice, SMS, and social channels. It integrates with existing helpdesk stacks and claims a 77% automation rate with enterprise-grade accuracy and security. The platform handles complex workflows like refunds and account updates, with human handoff capabilities for escalations.
Problem
Support teams are overwhelmed by high ticket volumes and struggle to provide instant, 24/7 responses across multiple channels without burning out staff.
For
enterprise customer support teams
How it works
A single AI engine integrates with your existing helpdesk in under an hour and autonomously handles support tickets across all channels, escalating to humans when needed.
Business model
subscription
Status
launched