Tidio
tidio.comScale customer service without sacrificing customer trust or authenticity.
AI Toolscustomer-supportai-agentlive-chathelpdeskautomationcustomer-servicesmb
About
Tidio is a customer service platform that combines an AI agent (Lyro) with live chat and helpdesk tools to help businesses automate support while maintaining a human touch. It offers proactive automations, lead capture, and deep integrations via APIs and webhooks. Trusted by over 300,000 businesses, it targets SMBs looking to improve support quality without replacing their human teams.
Problem
Businesses struggle to scale customer service efficiently without compromising on trust, authenticity, or overburdening their support teams.
For
Small and medium-sized businesses and their customer support teams
How it works
Tidio's Lyro AI Agent is trained on verified data sources to handle customer conversations, while human agents manage complex cases through an integrated helpdesk with automations and 120+ tool integrations.
Business model
freemium
Status
launched
Company
Tidio