Tidio
Scale customer service without sacrificing customer trust or authenticity.
Tidio is a customer service platform that combines an AI agent (Lyro) with live chat and helpdesk tools to help businesses automate support while maintaining a human touch. It offers proactive automations, lead capture, and deep integrations via APIs and webhooks. Trusted by over 300,000 businesses, it targets SMBs looking to improve support quality without replacing their human teams.
Tidio's Lyro AI Agent is trained on verified data sources to handle customer conversations, while human agents manage complex cases through an integrated helpdesk with automations and 120+ tool integrations.
Small and medium-sized businesses and their customer support teams
Background.
- Status
- launched
- Business model
- freemium
- Company
- Tidio
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