Understood Care
Patient advocacy without the call center, covered by Medicare.
Understood Care is a virtual patient advocacy service for Medicare members in the United States that matches each patient with a dedicated care advocate for life. Advocates help with claims, appeals, care coordination, prescriptions, housing, transportation, and more, supported by AI tools that surface relevant benefits and programs. The service is covered by most Medicare plans with no out-of-pocket cost for eligible patients.
Each patient is matched with a single dedicated advocate who handles their case end-to-end via phone, text, and video, supported by AI tools that surface up-to-date local benefits and programs.
Medicare members and seniors in the United States
Background.
- Status
- launched
- Business model
- free
- Company
- Understood Care
Similar projects.
Editorial take on the space this project sits in — momentum signals, adjacent moves, our call on whether the wedge is real. Get pinged when we publish a new read or when the landscape shifts.
Have a take on this space?
Tell us what you’d build differently, where you think the incumbents miss, or what we’ve gotten wrong about this project. Comments + reactions are coming soon.