Unthread
The AI helpdesk that does the work for you.
Unthread is an AI-powered helpdesk platform that enables support teams to manage and resolve tickets directly from Slack and Microsoft Teams. It offers end-to-end workflow automations, omnichannel intake, and self-learning documentation to streamline customer support operations. The platform includes integrations, analytics, CSAT surveys, and an API for building custom automations.
Unthread integrates natively with Slack and Teams to capture support requests, then uses AI-driven automations and self-learning docs to route, respond to, and resolve tickets end-to-end.
Support teams at startups and enterprise companies using Slack or Microsoft Teams
Background.
- Status
- launched
- Business model
- subscription
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